Tag: fraud

Closings with Karissa: Security & Real Estate Transactions

Real estate fraud is alive and well as fraudsters find new ways to cheat people out of their money. Whether it be through fraudulent emails or posing as a realtor and calling clients to get them to send money. Title companies, banks and realtors strive to protect buyers’ and sellers’ money as if it was their own money. It is our job to protect our clients and ensure a smooth closing process for everyone. We were asked recently what we do to protect our clients’ sensitive information and protect their assets.  We take this very seriously and want to share a few ways we do this.

ID Verification

When Sellers come to our office to sign documents to sell real estate, we check photo identification. We ensure the party “selling” is in fact the party in title and not a fraudster claiming real estate as their own.

Remote Online Notarization (RON)

Believe it or not, signing documents through a RON environment is more secure than signing in person. Signers must submit their photo ID while on a live audio-visual session, like in person.  But they also answer KBA (Knowledge-based authentication) questions to verify their identity. We simply do not have that kind of capability in person and this adds an extra layer of identity verification.

Secure Wire Instructions

We work with CertifID to send and verify wire instructions. It takes a little extra time to verify your identity and banking information with this process. However, we do this to guarantee funds are getting to where they are supposed to be instead of being sent to a fraudsters personal account.

Earnnest

“You spelled that wrong.”

We hear this a lot, however, I assure you we know how to spell. Earnnest is a payment portal we use to request earnest money from our clients to satisfy the terms of the contract. It works a lot like Cash App or Venmo, is secure, and the Earnest Money goes straight from the buyers bank account to ours. We simply send your buyer a link to our custom payment portal and they complete payment.  This reduces the need to navigate wire instructions and the possibility for human error. There is also a cost savings over cost of sending a wire, in most cases.

E-Signature Platforms

Our office utilizes Dotloop and HelloSign to get documents to clients securely. We can send view only documents or we can send documents with a request for information and signatures. This eliminates the requirement for password protecting a PDF in email and still applies the security necessary to protect sensitive information.

Password Protected

If our office does send out sensitive information via email, we will always password protect it to secure information that is not public knowledge, such as settlement statements. At any time, a fraudster could be hanging out in your email and open attachments that are not secured to see what the proceeds would be for a transaction, then reach out to you with bad wire instructions requesting you send your hard-earned money to then instead of to the title company for your transaction.

Why?

Wire fraud and other forms of cybercrime in the real estate sector resulted in $350 million in losses in 2021, up from $213 million in 2020. While only 12,000 people a year are victims, one in three real estate transactions is a target. This is why we remain vigilant in our own practices and in our efforts to educate our clients.[1]

A staggering 35% of fraud attempts reported in 2021 were traced back to email. If you suspect a fraudulent email was sent to you, do not respond to it, click any links, or open its attachments. Reach out to your realtor, title company, lender, client using known information from a source outside of the email. Stay tuned for a follow-up blog on email security tips!

We are here to answer any questions you may have, protect your information, and help make your closing experience as smooth as possible.

[1] https://blog.alta.org/2022/03/cyber-losses-hit-69b-in-2021.html

Reverse Mortgages and You!

What is a reverse mortgage?

Can I sell property with a reverse mortgage? Should my grandma get a reverse mortgage?

With a conventional mortgage, a person borrows money from a bank and the bank files a mortgage on the person’s real estate.  If the individual fails to pay back the loan to the bank, the bank uses its mortgage to sell the real estate.  Simple enough. Most residential real estate transactions involve the buyer obtaining financing from a bank to purchase the real estate.  The bank in turn files a mortgage during the process.  The funds are distributed in a lump sum to the sellers.  In a reverse mortgage scenario, funds are distributed slowly, over time to the party owning the real estate.  The lending bank files a mortgage just like a traditional purchase money transaction.

Wait.  Why would the bank make payments over a period of time to the consumer and not the other way around?

Commonly, elderly individuals that own their home and do not currently owe money against it utilize reverse mortgages.  For example, if an elderly person owns their home free and clear of liens but is on a limited income, it can be difficult to pay for day-to-day expenses of living.  At the same time, that person may have tens or hundreds of thousands of dollars in equity in their home.  House rich and cash poor.  A bank would likely not make a conventional loan to the individual because they have no source of income for repayment.  The only option for this person may be to sell their home to realize the equity.

However, a reverse mortgage will loan the individual money, typically in the form of a monthly payment, and secure the loan with a mortgage on the house.  This allows the person to realize their equity while remaining in their home. When the borrower passes away or moves out of the house, the mortgage company is either paid in full from the sale of the home or forecloses the property to sell and satisfy the debt.

Sounds decent, what’s the catch?

There are a few catches.

Unscrupulous Marketing

Many reverse mortgage companies use unsavory marketing tactics to target elderly folks.  Oftentimes folks entering into reverse mortgages do not actually require the payment to live have been convinced otherwise.

Excessive Cost

Interest rates with reverse mortgages tend to be much higher than conventional loans and reverse mortgages can carry multitudes of hidden costs to the borrower.  The interest also compounds over the life of the loan as opposed to a conventional loan, rendering reverse mortgages much more expensive.  Even worse, many reverse mortgages will only provide monthly payments for a set amount of time. So, an elderly person living off reverse mortgage payments could still be forced to sell their home and then have no money left to live.

Fine Print

Lastly, reverse mortgages are difficult to understand.  The documents are cumbersome for even a trained real estate or lending professional.  These loans can be quite one-sided in favor of the lending institution, yet many consumers enter into these types of loans without fully understanding the fine print.

Can I sell a house with a reverse mortgage?

Sure, probably, maybe, perhaps. 

Just like a conventional mortgage, if the underlying debt is paid, the mortgage will be released and the property may be sold free and clear of any liens.  Problems arise when the debt owed against the real estate outweighs the value of the home.  This is often the case with property subject to a reverse mortgage.  It is possible that the bank could agree to a “short sale,” where the bank will agree to accept less than the amount of the debt.  However, this process is typically quite cumbersome and can take several months to complete.   Additionally, there are no guarantees the bank will agree to a short sale. Several months of negotiations could result in the property not being sold.  Further, additional costs and interest continues to accrue while attempting to obtain a short sale arrangement.

Long story short, yes, a person may sell a house with a reverse mortgage.  However, best practice would be to contact the bank and request a “payoff” prior to entering into a contract for sale.  The payoff is the amount that the bank will accept for release of its lien.  If the payoff is greater than the sales price, this may be an issue that could delay the transaction.

As stated above, reverse mortgages can be quite challenging to navigate in a transaction.  That’s why Tallgrass Title has real estate professionals and attorneys on staff to assist in navigating these issues.  Give us a call, it’s our job!

Early Deed Packets = Smooth Closings!

We have a saying in our office: “early deed packets means smooth closings!” But why would a few signed documents mean closing would run smoother? The more information we receive ahead of closing allows our closing team to gather any additional information we may need well in advance.  An early and complete deed packet allows us to balance with your client’s lender and get final numbers out for buyers in cash transactions. That way, when the day of closing comes around finalizing the transaction is a smooth process, leaving more time for celebration and little to no concern about whether things will fall into place.

Deed Packets contain several documents that consolidate much of the information we will need prior to closing.  This includes a form that allows us to contact the Seller’s current mortgage holder to obtain a payoff. This is especially important right now with many mortgage companies experiencing staffing shortages with extended processing times.  Oftentimes, it can take up to 20 days to get payoffs returned to us.

Early deed packets also allow us to deliver early settlement statements to you and your clients.  This gives plenty time for review and provides a clear picture of what the closing day will look like on the financial end of the transaction.

Additionally, some expenses will not be clear to us until we have the deed packet returned, including information about Homeowners Associations.  Having information about a property’s HOA membership in advance allows us to ensure that prorations are applied appropriately at closing.

This early document package also contains important information about email fraud and wire fraud. We want to help protect your client’s money just as much as you do.  This information is available to all of our clients in order to inform them of the dangers of spam emails and the possibility of fraudsters intercepting wires. Likewise, we include information about how we protect our clients from theft with CertifID.  We use CertifID to send or verify wiring instructions prior to the day of closing.

We understand sometimes coordinating a deed packet signing can be an issue as schedules vary.  Your clients are more than welcome to come to either of our offices Monday through Friday during business hours and we would be happy to walk through the deed packet with them. Alternatively, we offer free courier service and would be happy to meet your clients at a convenient location in Manhattan, Wamego, Alma, and Westmoreland.

Should you have any questions about the contents of a deed packet, feel free to contact one of our real estate professionals to assist you through the process.  It’s our pleasure to assist you!

Website Security Added at Tallgrass Title

In the digital age that we live, everything is online.  You can shop online, meet people online, even work online.  The internet has made everything from checking the time for a movie to buying groceries faster and more convenient.  However, while it is super convenient, it comes with its own risks.  Cyber crime is at a record high.  We all know how to use the internet, however, not everyone knows how to keep themselves and their information safe online.  At Tallgrass Title, we recognize the need for people to protect themselves and are constantly looking for new ways to protect our clients.  We blog, teach classes, and review online security with our clients.  However, there is always room for improvement, and we are always looking for more ways to be more secure.  We found one.  Our website document sharing portal is now secured with SSL Certificates.  These are Secure Sockets Layer protocol certificates, or SSL Certs.  Secure Sockets Layer is a standard security technology for establishing an encrypted link between a server and a client.  Without the SSL, anything you send out of your computer is in plain text, something that is more easily read.  However, with SSL, instead of sending out plain text, an algorithm is used to determine the secret code in which the email will be sent.  So, to put it simply, we have made communication with our office encrypted.  Technology is constantly growing and evolving, as are the risks that come with using it.  We tell our clients and patrons different ways to be safe online, but now we can say: We are extra safe for you!

MHK Office

 

As most of you know, we recently opened an office in MHK. We had the opportunity to talk a little about our new adventure! Check out the video below!

 

 

Internet Safety Tips

In this technological age, it seems like everything is at your fingertips. Have business to conduct?  Pull out your smart phone and get it done.  Have a report that is due while you are out of town and do not have all of the information you need?  Find an internet café or public wifi, pull out your laptop computer and get to work.  With the help of Wikipedia, Google, and any number of search sites, all of the information you need is at your fingertips.  Great, right?  It can be, but while it is easier for people to access information, it is also easier for hackers and scammers to access people’s personal information like social security numbers, bank accounts, and other personal information.  Once they have that information, Tada!  You now have six new credit cards, your debit card has been used to buy a new car half-way across the world, and you managed to get a speeding ticket in some hole-in-the-wall town three states over!  Your identity was stolen!  Scary, right? How can you protect yourself and your clients from this type of threat?  Here are some tips for practicing public (and personal) internet safety:

  1. Never log into your email using public wifi. Get yourself a mifi device. A mifi device is a personal wifi that uses cellular broadband to make a wifi connection. Not super convenient, or free, but using a mifi device is much more secure. You can password protect it and it pulls from a private source. You can also typically use your smartphone as a personal hotspot.
  2. Change your passwords frequently. If a hacker gains access to your password, they may try to access your system or account more than once over a period of time. Changing your password reduces the risk that they will have frequent access. It also keeps things like a keystroke logger, which is surveillance technology used to record keystrokes, from obtaining your password through repeated logins.
  3. Never email any documents that have your client’s personal information. If you do email any documents that have that type of information, make sure it is password protected and encrypted.
  4. Stop and read an email before opening any attachments or following any links. If you do not have your email set up to preview a message before opening, modify your settings to allow it. A lot of attachments and links in fake emails from scammers and hackers have viruses and other little nasty surprises that can corrupt your system or open a backdoor for someone to get to the rest of your information.
  5. Do not use a free email service for your business email. Yes, they are convenient, and better yet, free. However, they have the barest minimum of security when it comes to allowing junk through.

Computers can be a convenient tool that can make our lives easier in many ways.  By following these 5 rules, they can continue to be the tools that they are intended to be. Here at Tallgrass Title we are committed to protecting all of our associates and clients. Let us know how we can help you protect yourself and your clients from scammers and hackers.

Fraud & Hacking Update

With wire fraud and email hacking on the rise, we must all become more diligent in protecting our clients’ information. Here at Tallgrass Title, we take multiple steps to ensure that our clients’ information is protected.  One aspect of protecting our clients’ information is educating prospective buyers, sellers and real estate professionals about the dangers of wire fraud and email hacking.  With this purpose in mind we have created two informational fliers to educate all parties in a transaction. They are for use by real estate agents, banks and other real estate professionals.

We recommend that you provide these fliers to every new client that you represent.  You will also notice that this information will accompany every deed packet sent out by Tallgrass Title to Sellers in a transaction.  Protecting against wire fraud and email hacking requires all parties to a transaction to stay diligent throughout the process.  Should you have questions regarding potential wire fraud, email hacking or anything else that “just doesn’t feel right,” please feel free to contact our office and discuss the issue with our trained closing agents.  It is better to be safe than sorry!

 

Tallgrass Title Going Paperless

With the continuous technology development going on right now, advisors in the title industry have been encouraging title companies to go paperless. Going paperless is not a new idea for us. We have been talking and planning for this for some time. We have already started uploading certain search and closing documents for new files. When someone sends or gives us a document, we scan it and publish it as soon as possible. However, we intend to officially go paperless in the next couple of weeks.

What This Means for You:

Our search documents will be uploaded to Paperless Closer. This is the program we use to securely store documents with a portal that you can access. Access the portal through our website using the “Client Login” button at the top of the page. We already upload the contract, receipts, closing statements, and invoices during the closing process, but you will be able to view even more information. You will be able to see the deeds, restrictive covenants, plats, etc. that we researched during the search process. This should make it easier, especially for realtors, to see which documents have already been given to us, as well as help you collect the documents you need to keep for your records.

A tip for cutting down on paper: we only need originals of notarized documents back in our office for closing. In the deed packet, a seller may sign all of the non-notarized documents electronically. Just be sure to send us a copy od the completed documents and we will add them to paperless closer. As a reminder, please do not send documents with personal information through email without making sure it is protected. Scammers and hackers are becoming more and more common, and none of us want to see our clients’ identities stolen!

If you (or an auditor) are going through your files and notice a missing document, look for it on paperless closer. For older files, if you don’t see it, just send us an email or quick call and we can publish it immediately. You won’t have long to wait since it is a very quick and easy process for us to pull something from our electronic archives.

Not familiar with Paperless Closer?

For those who are not as familiar with Paperless Closer, just let us know and we can get you some training. It only takes minutes to create a new account if you don’t have one. And, it is a simple, user-friendly program that won’t take up much of your time.

As always, please call or email if you have any questions or need any assistance with Paperless Closer. We are happy to answer any questions you may have!

Email Fraud – the Everyday Scam

Over the last couple of years, there has been a growing concern about email hackers, scammers, and phishers. Here at Tallgrass Title we receive fishy-looking emails on a regular basis. Our title agents go through regular training sessions to help detect these potentially dangerous messages. In order to help you protect your clients and yourselves from these pitfalls, we would like to share some things we have learned.

Here are some red flags that usually indicate an email is not legit:

  1. The message contains grammar and punctuation errors. A lot of emails coming from scammers sound like they come from someone living in a foreign country. If the language does not make sense to you, don’t follow their instructions.
  2. The sending email is usually misspelled, even it it’s just one letter missing or added to it. This is a big one and is easily missed since it is so small. Instead of order@tallgrasstitleks.com you may see order@tallgrastitleks.com. (See, it can be very difficult to detect…)
  3. If you hover over the sender’s email address, it may show a different address. The email may say “from: order@tallgrasstitleks.com”, but when you move your cursor over it, there is a different email address or a whole string of random letters and characters.
  4. Another thing that should be an immediate cause of concern is any phrase that conveys a sense of urgency. Phrases like “do this immediately” or “as soon as possible” are often used. Also, the message might ask you to do something sooner or in a different order than you expected.

Here are some actions you can take:

  1. Google the company name in the auto sig. Does the address under the signature match the information on the company website?
  2. If you ever get a feeling that an email just doesn’t sound right, call the sender. Remember that you might not want to use the phone number listed in the suspicious email. Try to use a number you already have saved from before. Most people will be reasonable about it as soon as they realize that you are trying to protect them.
  3. Never send a client’s contact information or other personal information by email without protecting it. For example, do not email a completed deed packet back to us with the 1099 form. If the 1099 form has been filled out, it will have your client’s Social Security Number, address, and phone. This is a good opportunity for a scammer to steal your client’s identity!
  4. Use our paperless closer program to send documents to us. Access it through the client login on our website, www.tallgrasstitleks.com. We are able to view the document as soon as you upload it.
  5. Educate your clients. Go ahead and mention to your clients that there is a concern about this. Let them know a couple of things to watch out for.

Here at Tallgrass Title we are very serious about protecting our client’s information. Something very important to remember is, we will never ever email wire instructions without password protection. If someone emails wire information to us, we will call the sender to confirm. Please be sure to contact us if you have questions or concerns about a message you have received. We are always happy to take a phone call to confirm any instructions or requests we have sent to you.